Aussie Parking’s ageing platform had some severe shortcomings. Pricing for peak times couldn’t be adjusted beforehand, there was also no way to optimising parking space allotment. Many adjustments and arrangements were made offline, so there was no official record of proceedings for other employees.
We developed an improved workflow together with the client, from reservation by the customer, follow-up calls, customer support to leaving notes for co-workers regarding certain processes and other CRM. Every step is fully integrated into the system. The site supports several payment systems. The front-end and administration backend is also optimised for mobile, so staff can directly call customers from the dashboard with their smartphone.